Artificial Intelligence is creating an astonishing opportunity to make our lives better – Ram Jaiswal

In Artificial Intelligence, Interviews

Starting its journey in 2016 as a pre-purchase car inspection platform for customers looking to purchase pre-owned cars, the minds behind CheckMyGaadi slowly understood the hassle every car owner has to go through, when it comes to repairs and servicing of the vehicle. With experts behind them and an experience of two years and the trust of thousands of customers helped with their pre-purchase inspections, CheckMyGaadi became what it is today, an all-in-one convenience platform for all major and minor car services with a clear goal, to help you worry less and save more every time your car needs a checkup.

Ram Jaiswal is the Founder & CEO of CheckMyGaadi. He is a graduate from BHU and has worked with various organizations since 2005. With over more than a decade of experience in Marketing, Sales and Strategy and a passion for Automobile service industry, he started his research for delivering comfort to all car owners and finally came up with CheckMyGaadi.

In an interaction with IncubateIND, Ram Jaiswal talks about the role of Artificial Intelligence in optimizing the customer experience

Tell us something about yourself and what does Checkmygaadi.com do?

Commencing its journey in 2016 as a pre-purchase car inspection platform for customers looking to purchase pre-owned cars, the mind behind CheckMyGaadi slowly understood the daily hassle that every car owner has to go through, when it comes to repairs and servicing of the vehicle. Brainchild of Mr .Ram Jaiswal, the company now functions with a whopping 15 employees and serves more than 10 customers every day. 13 years of expertise of Mr. Ram metamorphosed his dream into reality in 2016.

With the team of experts, along with the trust of thousands of customers who boosted their pre-purchase inspections, CheckMyGaadi became what it is today.

Company has recently (Dec 18) entered into Car Servicing platform with 3 of  the Product line. , An all-in-one convenience platform for all major and minor car services. With a clear and determined goal, they ensure best possible services to the customers thereby making them save their time and effort.

The company provides one-stop solution for all the auto needs, right from Annual Car Maintenance, minor repairs to major replacements and routine servicing. The company offers comprehensive packages- SMART Care , VALUE Care and LUXE Care that have been specifically drafted keeping in mind to provide maximum benefits to the customers as per their requirement.

Smart Care is a smart move of CheckMyGaadi which is an Annual/Half Yrly Maintenance package includes all required services including Car Service, Detailing, RSA and Repair coupon at a very  cost effective price with doorstep facility.

Value Care is a one stop solution for individual Car and service needs Which includes, Service and Repair.

Lux Care is a dedicated segment for Luxury car,s  particular Car service and Repair needs.

How can Artificial Intelligence optimize the customer experience for online services?

Artificial intelligence and machine learning are creating an astonishing opportunity to make our lives better. Gathering data from connected vehicles can help us give better service after finding the issue quickly. Getting data from IoT devices we can analyze driving style and vehicle usage patterns which can help us to proactive steps. Using natural-language processing (NLP), a person can interact with any device seamlessly.

How is Big Data analytics a boon for online service providers?

A big data boom is on the horizon, so it’s very crucial to take care of this huge data. Now we are touching Zettabyte of data. Big data analytics helps us discover insights from a huge amount of data. Big data used in many industries like banking, agriculture, chemistry, data mining, cloud computing, finance, healthcare etc.

How IoT is changing the online service marketplace?

Now a day, IoT is a booming market in online service. IoT has drastically changed and improved the entire supply chain process. These devices allows the human to keep eyes on operations and entire flow of process every second. This can reduce the time to market and eliminate out of stock items for e-commerce stores. This reduces the human error through inventory tags and keep update the item is available or not. IoT also ensures the customer as well as distributor sending and tracking of the items. We can collect the data from these and improve the quality of the services for the customer. IoT can keep all the details about the items like a warranty for the retailers. These devices can also provide with the GPS location of loss and the theft of the items.

What will be the impact of Blockchain technology on the future of online marketplace?

Blockchain is basically a virtual lock. It consolidates data from all the parties and saves resources codes with automated audits. Blockchain can gather the data across the entire supply chain for better forecasts. It allows peer to peer and business to business transactions to be completed without the need for a third party. Blockchain can locate any problem and correct if there is any. It is highly secure because each and every individual who enters into the blockchain has their unique identity which is linked to their account.

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